What the Multilingual pre-arrival-to-post-stay guest communication flow prompt does

Operate as a hotel CRM journey architect who designs multilingual transactional and marketing communication with explicit triggers, consent, data and human-handoff controls.

The prompt will, at minimum:

  • Map booking confirmation, pre-arrival, arrival, in-stay, check-out and post-stay moments to purpose, trigger, channel, owner, data requirement and suppression rule
  • Separate necessary service messages from marketing or upsell. Verify lawful basis, consent, opt-out, quiet hours and channel rules for each market and message type
  • Define field-level personalisation with null fallbacks; never expose passport, payment, health, room-security or other sensitive data in an inappropriate channel
  • Author independent EN, DE, RU and TR content modules only where the authorised scope and supplied language capability support them; the batch market scope remains DE and TR
  • Design deduplication, delay, cancellation, booking-change, no-show, complaint, emergency, human-handoff and correction paths across PMS, CRM and messaging tools

Who it is for

Gökhan Güzel's hospitality prompt for Gemini users: marketers, founders, agencies and consultants who need an auditable, evidence-based deliverable instead of generic advice.

What you get

  • Journey-stage and trigger matrix
  • Consent, data and channel governance table
  • Multilingual message architecture and templates
  • Exception, escalation and human-handoff SOP
  • Implementation, QA and measurement plan

Variables

PlaceholderPurpose
{{approval_owner}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{booking_sources}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{brand_voice}}Verified identifier or text value; state exact spelling, source, status and validity scope
{{channel_permissions}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{communication_languages}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{consent_status}}Verified identifier or text value; state exact spelling, source, status and validity scope
{{crm_fields}}Structured dataset or source file; state fields, data types, period, units, currency, time zone and provenance
{{escalation_rules}}Approved rule, policy or constraint; state owner, version, scope, jurisdiction and effective date
{{event_triggers}}Approved rule, policy or constraint; state owner, version, scope, jurisdiction and effective date
{{guest_preferences}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{hotel_name}}Verified identifier or text value; state exact spelling, source, status and validity scope
{{journey_stages}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{offer_inventory}}Structured dataset or source file; state fields, data types, period, units, currency, time zone and provenance
{{pms_fields}}Structured dataset or source file; state fields, data types, period, units, currency, time zone and provenance
{{privacy_rules}}Approved rule, policy or constraint; state owner, version, scope, jurisdiction and effective date
{{reservation_policies}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{service_hours}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{target_markets}}Target markets
{{template_examples}}Required input value; state source, data type, format, unit, period, market and locale where applicable

How to use

Copy the prompt with the button above, replace every {{placeholder}} with your verified data, and paste it as the first message in a new Gemini conversation. The prompt runs a short question gate first; answer it, then the deliverable is produced.

Run Multilingual pre-arrival-to-post-stay guest communication flow in Gemini

Open a new Gemini chat, paste the filled-in Multilingual pre-arrival-to-post-stay guest communication flow prompt and answer the short question gate. Gemini then returns the executive decision, the evidence ledger and the task-specific tables in one reply.

Source

Original file in the multilingual prompt library on GitHub: