What the Cancellation-save, downgrade and reactivation journey prompt does

Operate as a senior SaaS growth, product-marketing and revenue-operations architect.

The prompt will, at minimum:

  • Cancellation reason taxonomy
  • Save offer
  • Pause
  • Downgrade
  • Data retention

Who it is for

Gökhan Güzel's SaaS prompt for Gemini users: marketers, founders, agencies and consultants who need an auditable, evidence-based deliverable instead of generic advice.

What you get

  • Confirmed brief, capability snapshot and data-quality report
  • Evidence ledger and source table
  • Baseline diagnostic and decision matrix covering every mandatory dimension
  • Recommended architecture, journey, programme or operating model with owners and dependencies
  • Prioritised action backlog with `item_id`, `action`, `evidence`, `fact_type`, `expected_effect`, `metric`, `confidence`, `effort`, `risk`, `dependency`, `owner`, `timing`, `status` and `validation_gate`

Variables

PlaceholderPurpose
{{analysis_period}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{business_goal}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{company_name}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{constraints}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{crm_product_billing_data}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{data_files}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{product_name}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{research_materials}}Provide the exact task-relevant value, source, URL or attached file; otherwise write UNKNOWN and explain the impact
{{target_markets}}Target markets
{{target_segments}}Target audience, segment, persona, customer/player or industry group

How to use

Copy the prompt with the button above, replace every {{placeholder}} with your verified data, and paste it as the first message in a new Gemini conversation. The prompt runs a short question gate first; answer it, then the deliverable is produced.

Run Cancellation-save, downgrade and reactivation journey in Gemini

Open a new Gemini chat, paste the filled-in Cancellation-save, downgrade and reactivation journey prompt and answer the short question gate. Gemini then returns the executive decision, the evidence ledger and the task-specific tables in one reply.

Source

Original file in the multilingual prompt library on GitHub: