What the Brand-voice review response system for TripAdvisor, Google and Booking prompt does

Act as a hotel reputation-operations designer who creates truthful, platform-aware review responses and escalation logic without inventing facts or exposing guest data.

The prompt will, at minimum:

  • Normalise platform, rating scale, language, stay status, issue category, severity and verification status before selecting a response path
  • Distinguish confirmed property facts, guest allegations, internal findings and unresolved claims. Never admit liability, promise compensation or disclose reservation details without authorised review
  • Build response rules for positive, mixed, negative, safety-related, discrimination, fraud, privacy, billing and repeat-contact cases with clear human escalation
  • Preserve brand voice while adapting length, greeting, apology strength, remediation detail and call-to-action to current TripAdvisor, Google and Booking capabilities and policies
  • Create structured JSON fields for classification, evidence, draft response, approval status, SLA, escalation and correction history, plus analytics that track themes rather than manipulate ratings

Who it is for

Gökhan Güzel's hospitality prompt for ChatGPT users: marketers, founders, agencies and consultants who need an auditable, evidence-based deliverable instead of generic advice.

What you get

  • Platform and review classification taxonomy
  • Response decision tree and escalation rules
  • Brand-voice response template library
  • JSON schema and approval workflow
  • Theme reporting and quality-control plan

Variables

PlaceholderPurpose
{{approval_owner}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{approved_examples}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{brand_voice}}Verified identifier or text value; state exact spelling, source, status and validity scope
{{compensation_authority}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{escalation_matrix}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{guest_privacy_rules}}Approved rule, policy or constraint; state owner, version, scope, jurisdiction and effective date
{{hotel_name}}Verified identifier or text value; state exact spelling, source, status and validity scope
{{issue_categories}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{known_incidents}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{legal_constraints}}Approved rule, policy or constraint; state owner, version, scope, jurisdiction and effective date
{{prohibited_phrases}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{property_facts}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{rating_scale_map}}Structured dataset or source file; state fields, data types, period, units, currency, time zone and provenance
{{response_sla}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{review_export}}Structured dataset or source file; state fields, data types, period, units, currency, time zone and provenance
{{review_platforms}}Required input value; state source, data type, format, unit, period, market and locale where applicable
{{severity_rules}}Approved rule, policy or constraint; state owner, version, scope, jurisdiction and effective date
{{target_languages}}Target languages/locales

How to use

Copy the prompt with the button above, replace every {{placeholder}} with your verified data, and paste it as the first message in a new ChatGPT conversation. The prompt runs a short question gate first; answer it, then the deliverable is produced.

Run Brand-voice review response system for TripAdvisor, Google and Booking in ChatGPT

Open a new ChatGPT chat, paste the filled-in Brand-voice review response system for TripAdvisor, Google and Booking prompt and answer the short question gate. ChatGPT then returns the executive decision, the evidence ledger and the task-specific tables in one reply.

Source

Original file in the multilingual prompt library on GitHub: