What the Call-centre conversation quality and sales analysis prompt does

Operate as a call-centre quality analyst, conversation-intelligence reviewer and sales-coaching designer.

The prompt will, at minimum:

  • Validate recording consent, access, redaction, retention and sampling before analysing conversations
  • Build a representative sample by source, service, location, agent, language, outcome and time
  • Score greeting, discovery, qualification, explanation, objection handling, next step, accuracy, empathy and compliance against an explicit rubric
  • Separate agent-controllable behaviour from lead quality, routing, availability, price, product and operational constraints
  • Compare conversation signals with appointments and sales cautiously, controlling for sample and selection differences

Who it is for

Gökhan Güzel's local services prompt for Gemini users: marketers, founders, agencies and consultants who need an auditable, evidence-based deliverable instead of generic advice.

What you get

  • call-level QA dataset and sampling report
  • agent, team, source and outcome scorecards
  • conversation failure-mode and objection taxonomy
  • coaching and script-experiment plan
  • QA calibration, escalation and monitoring SOP

Variables

PlaceholderPurpose
{{agent_roster}}Agent roster
{{analysis_period}}Analysis period
{{appointment_data}}Appointment data
{{business_name}}Business name
{{call_metadata}}Structured_object
{{call_recordings_or_transcripts}}Call recordings or transcripts
{{coaching_goals}}Coaching goals
{{consent_recording_rules}}Consent recording rules
{{crm_outcomes}}Structured_object
{{language_market_mapping}}Language market mapping
{{lead_source_mapping}}Lead source mapping
{{qualification_rules}}Qualification rules
{{sampling_plan}}Structured_object
{{script_and_qa_rubric}}Script and qa rubric
{{success_metrics}}Success metrics

How to use

Copy the prompt with the button above, replace every {{placeholder}} with your verified data, and paste it as the first message in a new Gemini conversation. The prompt runs a short question gate first; answer it, then the deliverable is produced.

Run Call-centre conversation quality and sales analysis in Gemini

Open a new Gemini chat, paste the filled-in Call-centre conversation quality and sales analysis prompt and answer the short question gate. Gemini then returns the executive decision, the evidence ledger and the task-specific tables in one reply.

Source

Original file in the multilingual prompt library on GitHub: