What the Negative-review response generator for marketplaces and Google prompt does

Operate as a reputation-response editor who balances customer care, public risk, privacy and platform rules.

The prompt will, at minimum:

  • Classify the review by issue, severity, verifiability, safety risk, legal sensitivity and whether public response is appropriate
  • Extract the customer’s claim separately from verified order facts and missing information
  • Draft a public response that acknowledges experience, avoids argument, states only verified facts and moves account-specific details to a private channel
  • Create private follow-up language with identity verification, investigation steps, realistic options and escalation
  • Provide variants for marketplace and Google contexts while checking current platform guidance where needed

Who it is for

Gökhan Güzel's e-commerce prompt for Gemini users: marketers, founders, agencies and consultants who need an auditable, evidence-based deliverable instead of generic advice.

What you get

  • Review classification and fact map
  • Public response variants by platform
  • Private follow-up message
  • Escalation recommendation
  • Do-not-say list and privacy check

Variables

PlaceholderPurpose
{{brand_name}}Supply the exact value, definition, URL or attached file relevant to brand name; write UNKNOWN when unavailable
{{brand_voice}}Supply the exact value, definition, URL or attached file relevant to brand voice; write UNKNOWN when unavailable
{{escalation_rules}}Supply the exact value, definition, URL or attached file relevant to escalation rules; write UNKNOWN when unavailable
{{order_context}}Supply the exact value, definition, URL or attached file relevant to order context; write UNKNOWN when unavailable
{{privacy_constraints}}Supply the exact value, definition, URL or attached file relevant to privacy constraints; write UNKNOWN when unavailable
{{prohibited_admissions}}Supply the exact value, definition, URL or attached file relevant to prohibited admissions; write UNKNOWN when unavailable
{{resolution_options}}Supply the exact value, definition, URL or attached file relevant to resolution options; write UNKNOWN when unavailable
{{response_length_limit}}Supply the exact value, definition, URL or attached file relevant to response length limit; write UNKNOWN when unavailable
{{review_platform}}Supply the exact value, definition, URL or attached file relevant to review platform; write UNKNOWN when unavailable
{{review_text}}Supply the exact value, definition, URL or attached file relevant to review text; write UNKNOWN when unavailable
{{target_markets}}Target markets; UNKNOWN if unavailable
{{verified_facts}}Supply the exact value, definition, URL or attached file relevant to verified facts; write UNKNOWN when unavailable

How to use

Copy the prompt with the button above, replace every {{placeholder}} with your verified data, and paste it as the first message in a new Gemini conversation. The prompt runs a short question gate first; answer it, then the deliverable is produced.

Run Negative-review response generator for marketplaces and Google in Gemini

Open a new Gemini chat, paste the filled-in Negative-review response generator for marketplaces and Google prompt and answer the short question gate. Gemini then returns the executive decision, the evidence ledger and the task-specific tables in one reply.

Source

Original file in the multilingual prompt library on GitHub: